Pompa88 FAQ — Frequently Asked Questions About the Platform & Account

There are no fees whatsoever. Creating a pompa88 account is completely free with no monthly or annual charges. You only need to make a deposit when you want to play with real money. There is no minimum deposit requirement to open an account — only to start playing.

Each user is only permitted to have one account on pompa88. Holding more than one account — whether under the same name or different names — violates the platform's Terms and Conditions. This violation may result in the suspension or deletion of all accounts involved, along with all balances within them. If you're experiencing issues with your existing account, contact our support team instead of creating a new one.

Identity verification is required before your first withdrawal is processed. This is done on the Account Settings page by uploading a photo of your ID card or valid official identity document, along with a selfie holding that document. Our verification team typically completes this process within 1–24 business hours. Once verified, withdrawals can be made at any time without re-verification.

Updating profile details such as your email or phone number requires identity verification first for security reasons. Log in to your account, go to Account Settings, and follow the instructions to update your information. For sensitive changes, the system will send a confirmation to your existing contact before applying the update. If you run into any issues, reach out to our support team via live chat.

pompa88 supports a variety of popular deposit methods in Indonesia: local bank transfers (BCA, Mandiri, BRI, BNI, etc.), digital wallets DANA, OVO, GoPay, ShopeePay, and QRIS which works with nearly all banking apps and e-wallets. Deposits are also available via Virtual Account for 24-hour convenience without depending on bank operating hours. Full details are available on the Deposit.

For deposits via e-wallet (DANA, OVO, GoPay, ShopeePay) and QRIS, funds typically arrive in your account balance within 1–5 minutes after payment confirmation. Bank transfer deposits take 5–15 minutes under normal conditions, or longer late at night and on weekends depending on the sending bank's processing time. If funds have not arrived after 30 minutes, contact our support team immediately with your proof of transfer.

pompa88 does not charge any additional fees for deposits. The full amount you transfer will be credited to your account balance. Note that some banks or e-wallet apps may charge transfer fees on their end — this is not pompa88 policy and is beyond our control. Use QRIS or same-bank transfers to avoid transfer fees.

The minimum deposit at pompa88 is Rp 10,000 — one of the lowest in the industry, so players of all budgets can enjoy the platform without a large upfront commitment. The maximum deposit limit varies depending on the payment method selected. High-level VIP members have higher deposit limits. Per-method limit details are available on the Deposit page.

Withdrawals via e-wallet (DANA, OVO, GoPay) are typically processed within 5–15 minutes after approval. Bank transfer withdrawals take 15–60 minutes on business days, or up to a few hours on weekends depending on the bank's clearing schedule. pompa88 processes withdrawal requests 24 hours a day — no arbitrary waiting periods or processing delays.

There are several common reasons a withdrawal may be rejected: identity verification (KYC) is incomplete, the destination account name does not match the account holder's name, the bonus balance has not met the rollover requirements, or there is activity that triggered a security review. pompa88 will always provide a reason for the rejection. If it is unclear, contact the support team with your transaction reference number for further assistance.

Yes, this is a mandatory requirement. The bank account or e-wallet used for withdrawal must be registered under the same name as the pompa88 account holder. This policy is an international security standard to prevent money laundering and protect your funds. Withdrawals to accounts under another person's name will not be processed, even for family members.

The minimum withdrawal is Rp 50,000 per transaction. The daily maximum varies based on your account level and chosen method. Regular members have standard limits, while VIP members enjoy significantly higher daily withdrawal limits — one of the key benefits of leveling up in the pompa88 VIP program.

The first deposit bonus of up to 100% is credited automatically once your first deposit is successfully processed — no claim code or support contact needed. Make sure you meet the minimum deposit amount required for this bonus. Full bonus terms and conditions are available on the Promotions. This bonus is valid once per new member only.

Rollover or turnover is the minimum total wagering requirement that must be met before a bonus balance can be converted into withdrawable funds. For example, if a Rp 100,000 bonus has a 5x rollover, you need to place a total of Rp 500,000 in wagers using that balance before you can withdraw winnings from it. Rollover requirements differ for each bonus type — always read the promotion details before claiming.

Bonus stacking policies vary depending on the type of promotion. Most bonuses cannot be combined with other promotions simultaneously. However, some bonuses such as cashback and VIP bonuses can be active at the same time as a regular deposit bonus. Check the specific terms on each promotion or ask the support team for confirmation before claiming.

Yes, each bonus has a different validity period. Deposit bonuses typically have an active period of 7–30 days from the date they are credited, while special promotional bonuses may be shorter. Bonus balances that do not meet the rollover requirements before the deadline will expire automatically. To check the remaining time on your active bonuses, visit the Bonus section in your account dashboard after logging in.

pompa88 offers a wide range of game categories: Live Casino with real dealers streaming live (Baccarat, Roulette, Blackjack, Sic Bo, and more), Bingo with a variety of interactive and entertaining variations, plus other games that are continuously updated. All games use an audited RNG (Random Number Generator) system to ensure fairness.

Live Casino connects you directly with real dealers via high-resolution video streaming. You can see the dealer, the table, and the entire game in real time — just like being in a physical casino. Bets are placed through a digital interface, and outcomes are determined by the real dealer's actions, not a computer. This delivers the most authentic and transparent gaming experience possible.

Yes. All games on pompa88 use a certified RNG (Random Number Generator) system that is regularly audited by independent bodies. The RTP (Return to Player) for each game meets applicable industry standards. For Live Casino, outcomes are determined by real dealers on camera — there is no room for manipulation on the platform's end. Game integrity is a priority we never compromise.

Log in to your pompa88 account, open Account Settings, and find the Security section. There you can enable 2FA using an authenticator app (Google Authenticator, Authy) or via SMS. Once active, every login will require an OTP code in addition to your password — making your account nearly impossible for others to access even if your password is compromised. We strongly recommend enabling this feature.

This is almost certainly a scam (phishing). pompa88 never asks for your password, PIN, OTP code, or any sensitive account information via email, SMS, WhatsApp, Telegram, or any social media channel. Legitimate pompa88 support staff only operate through the official live chat on the platform — and will never ask for your password. If you receive a suspicious message like this, ignore it and contact us immediately to report it.

Contact the pompa88 support team immediately via live chat and request a temporary account freeze. Once secure, verify your identity and reset your password through the designated process. Review your login history in account settings to check which devices and locations have accessed your account. Enable 2FA once the situation is under control to prevent similar incidents. Don't delay — the faster you act, the lower the potential loss.

No separate registration needed — every active pompa88 member is automatically enrolled in the VIP program. VIP points start accumulating from your first transaction, and your level increases based on points earned through gameplay. The more you play, the faster you advance to the next level with increasingly rewarding benefits. Full details on levels and benefits are available on the VIP.

VIP benefits increase with each level, including: higher cashback on losses, higher daily deposit and withdrawal limits, exclusive birthday bonuses, promotional offers unavailable to regular members, priority queue in support live chat, and for the highest levels, a dedicated personal account manager ready to assist with your needs. VIP points do not expire as long as your account remains active.

The pompa88 app is available for Android and iOS. Visit the App to get the official download link. For Android, you will need to download the APK file directly due to app store policies — make sure to enable "Allow from unknown sources" in your device's security settings before installing. For iOS, follow the instructions on the App page to install the configuration profile.

Yes, the pompa88 mobile app has all the same features as the desktop version — including access to Live Casino, Bingo, all games, deposits, withdrawals, claiming promotions, tracking VIP points, and account settings. The mobile app even offers additional advantages such as push notifications for the latest promotions and biometric login (fingerprint/Face ID) for faster and more secure access.

First, try fully closing the app and reopening it. If the issue persists, make sure you have the latest version installed — check the App page for the latest release. Clear the app cache in your device settings. If the problem continues, try accessing via a mobile browser as a temporary alternative while contacting our support team with your device details and the error you encountered. We will help resolve it promptly.